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Amazon Connect dashboards now support filtering metrics based on custom business dimensions such as business divisions, product lines, or customer segments. Using predefined attributes, you can create business dimensions to filter metrics helping you customize the dashboards based on your unique business need. For example, if your queue handles contacts across product lines, you can filter metrics by product line to compare handle times and determine where agents need product training. Amazon Connect dashboards are available in all AWS commercial and AWS GovCloud (US-West) Regions where Amazon Connect is offered. To learn more about dashboards, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please

Amazon OpenSearch Service now supports AWS KMS customer managed keys (CMKs) and increased size for OpenSearch UI metadata. Amazon OpenSearch UI is a managed service for dashboarding and operational analytics that provides a unified view across multiple data sources, including OpenSearch domains and collections, Amazon S3, Amazon CloudWatch, and AWS Security Lake. You can now create new OpenSearch UI applications with metadata encrypted with your own CMKs, helping organizations meet regulatory and compliance requirements. This launch also increases the metadata size limit for saved objects in OpenSearch UI, enabling you to create and store complex queries, extensive visualizations, and large-scale dashboards. CMK support and increased metadata size are available in all regions that OpenSearch UI is available.

Amazon Connect now automates agent performance evaluations in Portuguese, French, Italian, German, and Spanish using generative AI. Managers define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. Performance evaluations also supports cross-language evaluation and can complete assessments in English, even when the conversation is in another language. This enables multilingual contact centers to use a standardized evaluation framework across languages. This feature is supported in 8 AWS regions including US East (N. Virginia), US West (Oregon), Europe (Frankfurt), Europe (London), Canada (Central), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Asia Pacific (Singapore). For information about Amazon Connect pricing, please visit our pricing page. To learn mor

Oracle Database@AWS is now generally available in three additional AWS Regions - US-East-2 (Ohio), EU-Central-1 (Frankfurt), and AP-Northeast-1 (Tokyo). Oracle Database@AWS enables customers to access database services on Oracle Cloud Infrastructure (OCI) managed Oracle Exadata systems within AWS data centers. With this launch, customers in the EU and Japan with in-region data residency requirements can easily migrate on-premises Oracle Exadata applications to AWS. With this expansion, AWS customers can run OCI Exadata Database Service, OCI Autonomous Database on Dedicated Infrastructure, and OCI Autonomous Recovery Service in five Regions - US-East-1 (N.Virginia), US-West-2 (Oregon), US-East-2 (Ohio), EU-Central-1 (Frankfurt), and AP-Northeast-1 (Tokyo). To use these services, request a private offer from Oracle through the AWS Marketplace, and

Amazon Bedrock now supports NVIDIA Nemotron 3 Nano 30B A3B model, NVIDIA's latest breakthrough in efficient language modeling that delivers high reasoning performance, native tool calling support, and extended context processing with 256k token context window. This model employs an efficient hybrid Mixture-of-Experts (MoE) architecture to ensure higher throughput than its predecessors for agentic and coding workloads, while maintaining the reasoning depth of a larger model. With explicit reasoning controls and higher accuracy enabled by advanced reinforcement learning techniques and multi-environment post-training at scale, this model is ideal for enterprises, startups, and individual developers building multi-agent workflows, developer productivity tools, processes automation, and for scientific and mathematical reasoning analysis, amongst others. NVIDIA Nemotron 3 Nano on Amazon Bedrock is powered by Project Mantle, a new distributed inference engine for large-scale machi

Amazon WorkSpaces Secure Browser now supports Web Authentication (WebAuthn) redirection, allowing users to authenticate to websites using their local FIDO2 security keys, biometric authenticators, and platform authenticators while browsing in their WorkSpaces Secure Browser session. This feature is compatible with Chromium-based browser on users’ local devices, such as Google Chrome 136 (or later) or Microsoft Edge 137 (or later). It is not supported on non-Chromium-based browsers such as Safari or Firefox. WebAuthn redirection helps users enjoy seamless and secure authentication on websites within their WorkSpaces Secure Browser sessions. This feature supports FIDO2 security keys, passkeys, and platform authenticators like Windows Hello or Touch ID. To enable the feature, administrators must activate WebAuthn redirection in Secure browser’s portal settings and configure the local browsers using the WebAuthenticationRemoteDesktopAllowedOrigins policy. This configuration

Amazon Managed Streaming for Apache Kafka (Amazon MSK) is now available in Asia Pacific (New Zealand) region. Customers can create Amazon MSK Provisioned clusters in this region starting today. Amazon MSK is a fully managed service for Apache Kafka and Kafka Connect that makes it easier for you to build and run applications that use Apache Kafka as a data store. Amazon MSK is fully compatible with Apache Kafka, which enables you to more quickly migrate your existing Apache Kafka workloads to Amazon MSK with confidence or build new ones from scratch. With Amazon MSK, you spend more time building innovative streaming applications and less time managing Kafka clusters. Amazon MSK offers two types of Apache Kafka provisioned broker - Standard brokers and Express brokers. Standard brokers offer the most flexibility to configure your cluster’s performance. You can configure availability,

MiniMax-M2 is now available on Amazon SageMaker JumpStart, providing customers with immediate access to deploy this efficient open-source model in minutes. With SageMaker JumpStart, you can quickly discover, evaluate, and deploy MiniMax-M2 using either SageMaker Studio's intuitive interface or the SageMaker Python SDK for programmatic deployment. MiniMax-M2 redefines efficiency for agents. It's a compact, fast, and cost-effective MoE model (230 billion total parameters with 10 billion active parameters) built for elite performance in coding and agentic tasks, all while maintaining powerful general intelligence. To learn more about deploying foundation models with SageMaker JumpStart, deployment options with the SDK, and best practices for implementation, refer to our documentation. MiniMax-M2 is available in US East (N. Virginia), US East (Ohio), US West (Oregon), Asia Pa

Today, AWS Secrets Manager announces enhanced secret sorting capabilities in the Secrets Manager console and for ListSecrets API. You can now sort secrets by name, last changed date, last accessed date, and creation date—expanding beyond the previous creation date-only option. Secrets Manager is a fully managed service that helps you manage, retrieve, and rotate database credentials, application credentials, API keys, and other secrets throughout their lifecycles. This enhancement improves secret discovery by providing flexible sorting options across multiple dimensions through both Secrets Manager console and APIs. The new sorting capabilities are available in Secrets Manager console and ListSecrets API in all AWS commercial and AWS GovCloud (US) Regions. For a list of regions where Secrets Manager is available, see the

Amazon RDS for MySQL now supports community MySQL Innovation Release 9.5 in the Amazon RDS Database Preview Environment, allowing you to evaluate the latest Innovation Release on Amazon RDS for MySQL. You can deploy MySQL 9.5 in the Amazon RDS Database Preview Environment which provides the benefits of a fully managed database, making it simpler to set up, operate, and monitor databases. MySQL 9.5 is the latest Innovation Release from the MySQL community. MySQL Innovation releases include bug fixes, security patches, as well as new features. MySQL Innovation releases are supported by the community until the next innovation minor, whereas MySQL Long Term Support (LTS) Releases, such as MySQL 8.0 and MySQL 8.4, are supported by the community for up to eight years. Please refer to the MySQL 9.5 release notes an