Tag: Internet

Today, Amazon Connect is announcing enhancements to AI-powered predictive insights that make it easier for businesses to deliver proactive, personalized customer experiences at scale. Building on the five recommendation algorithms launched at re:Invent 2025, AI-powered predictive insights now support up to 40 million product catalog items (8X increase), are available in message templates for trigger-based campaigns, and deliver up to 14% improved model accuracy. These enhancements enable businesses to automatically engage customers with the right message at the right time, while reducing the time required to deploy AI-powered personalization. Businesses can now deliver trigger-based campaigns to initiate personalized outreach based on customer behavior and predictive signals – such as sending product recommendations when a customer abandons their cart or offering complementary services after a purchase. Businesses can now deliver targeted campaigns for specific customer co

Amazon Connect now supports conversational analytics for email contacts, enabling contact center managers to automatically categorize emails, redact personally identifiable information (PII), and generate contact summaries. This allows you to quickly identify emerging trends, better maintain compliance by protecting sensitive information, and reduce the time spent reviewing agent performance. For example, when customers email about account issues, Amazon Connect automatically categorizes the email, redacts sensitive information, and generates a summary for supervisor review. To enable this feature, add the Set recording, analytics and processing behavior block to your flows before an email contact is assigned to your agent or sent to your end customer. You can customize which PII types to redact, choose whether redacted content shows specific PII type indicat

Today, Amazon Connect announces the preview of an AI-powered assistant that enables contact center managers to get instant answers to operational questions using natural language. You can query across 150+ Amazon Connect metrics, including agent scheduling, self-service experience, and performance evaluations, with historical data for all of these, and receive results in seconds—eliminating hours of manual data gathering. The assistant can also diagnose underlying issues, such as identifying which queues are at risk of missing service level targets and recommending specific recovery actions. This feature is available as a preview. To request access, contact your AWS account team or an AWS Representative. To learn more about Amazon Connect, the AWS cloud-based contact center, visit the Amazon Connect website.

Amazon OpenSearch Service now extends in-place cluster volume size increases to volumes exceeding 3 TiB. With this enhancement, you can scale storage capacity across all volume sizes without requiring a blue/green deployment. Previously, you could perform volume increases up to 3 TiB on your clusters without a blue/green deployment. This release removes that limitation, making it easier for you to scale up quickly even beyond 3 TiB when required. Domains that already have a volume size above 3 TiB will require a blue/green deployment the first time a volume increase is made; subsequent volume increases will not require a blue/green deployment. Decreasing storage volume size, or making volume increases within short intervals, will still require a blue/green deployment. You can use the

Today, AWS announced the general availability of Amazon Route 53 Global Resolver, an internet-reachable anycast DNS resolver that delivers easy, secure, and reliable DNS resolution for authorized clients from anywhere. Global Resolver is now available across 30 AWS Regions, with support for both IPv4 and IPv6 DNS query traffic. Previewed at re:Invent 2025 in 11 AWS Regions, Global Resolver gives authorized clients in your organization anycast DNS resolution of public internet domains and private domains associated with Route 53 private hosted zones — from any location. It also provides DNS query filtering to block potentially malicious domains, not-safe-for-work domains, and domains associated with advanced DNS threats such as DNS tunneling and Domain Generation Algorithms (DGA), along with centralized query logging. With ge

Amazon CloudWatch Logs customers can now run up to 100 concurrent queries per account using  Logs Insights Query Language (Logs Insights QL). Customers can also execute 10 StartQuery API and 10 GetQueryResults API calls per second per account/per-region using Logs Insights QL.  With concurrency increasing from 30 to 100, more users can simultaneously run queries and leverage dashboards using Logs Insights QL. Customers using StartQuery and GetQueryResults APIs for Logs Insights QL benefit from higher limits without being throttled, enabling them to execute more queries and view results faster. The limit increases for Logs Insights queries is available in US East (N. Virginia), US East (Ohio), US West (N. California), US West (Oregon), Canada (Central), Canada (Calgary), South America (São Paulo), Europe (Frankfurt), Europe (Ireland), Europe (London), Europe (Paris), Europe (Stockholm), Europe (Milan), Europe (Zurich), Europe (Spain), Africa (Cape Town), M

We are announcing User Preferences in Amazon Quick Suite – a new feature that gives users greater control over how Quick looks, feels, and works for them. With User Preferences, users can now customize their Chat panel layout by setting it to open expanded or collapsed by default; Quick also automatically remembers their last used setting and resumes from where they left off. Users can select a default chat agent and pre-select a default knowledge scope for My Assistant, so their preferred agent is ready each time they return to Quick. Users can also personalize their experience by letting Quick know what to call them and sharing their area of focus at work – Quick uses this context to personalize responses and make interactions more relevant. Finally, users can view and manage their memories directly from User Preferences. Previously, users had no way to persist their preferred Chat settings, agent selection, or personal context across sessions. User Preferences addres

Amazon Cognito is now available in the AWS Asia Pacific (Taipei) and Asia Pacific (New Zealand) Regions. This launch introduces all Amazon Cognito features and tiers, allowing customers to implement secure sign-in and access control for users, AI agents, and microservices in minutes. For a full list of regions where Amazon Cognito is available, refer to the AWS Region Table. To learn more about Amazon Cognito, refer to Developer Guide, Product Detail Page, and Pricing Detail Page.

AWS Identity and Access Management (IAM) Roles Anywhere now supports the FIPS 204 Module-Lattice Digital Signature Standard (ML-DSA), a quantum-resistant digital signature algorithm standardized by the National Institute of Standards and Technology (NIST) to help protect against threat actors in possession of a large-scale quantum computer. ML-DSA is particularly valuable for IAM Roles Anywhere customers who authenticate workloads to AWS using X.509 certificates issued by certificate authorities, where a weakened signature algorithm could allow an unintended user to issue certificates and obtain unauthorized access. IAM Roles Anywhere enables workloads running outside of AWS to obtain temporary AWS credentials using X.509 certificates to access AWS resources. You establish trust between your AWS environment and your public key infrastructure (PKI) by creating a t

Amazon SageMaker Unified Studio introduces data preview v2.0 for Visual ETL, a new data preview mode that delivers near-instant results when building and iterating on visual ETL jobs. With data preview v2.0, data engineers and analysts can see the output of each transform in about one second, with no session startup required and at no additional compute cost. Data preview v2.0 uses an in-browser query engine to load and process data locally, removing the dependency on server-side Spark sessions for preview operations. Source data is fetched once and cached in the browser, so subsequent transforms apply instantly without re-querying the underlying data source. For Amazon Redshift users, this means you can iterate on transforms without additional queries against your Redshift cluster, keeping your preview workflow fast and your cluster resources focused on production workloads. Data preview v2.0 supports CSV, Parqu