Tag: SysAdmin

Amazon Connect now provides conversational analytics for end-customer self-service interactions across voice and digital channels, helping you better understand and improve your customers' self-service experiences. This includes across PSTN/telephony, in-app and web-calling, web and mobile chat, SMS, WhatsApp Business messaging, and Apple Messages for Business. With this launch, Connect now provides rich conversational analytics across both human-agent interactions and end-customer self-service interactions. You can now automatically analyze the quality of automated self-service interactions including customer sentiment, redact sensitive data, discover top contact drivers and themes, identify compliance risks, and proactively identify areas for improvement through easy-to-customize dashboards. Connect’s conversational analytics also enables you to use semantic matching rules to categorize interactions based on customer behavior, keywords, sentiment, or issue types, such

Beginning today, customers can use Amazon Bedrock in the Africa (Cape Town), Canada West (Calgary), Mexico (Central), and Middle East (Bahrain) regions to easily build and scale generative AI applications using a variety of foundation models (FMs) as well as powerful tools to build generative AI applications. Amazon Bedrock is a comprehensive and secure service for building generative AI applications and agents. Amazon Bedrock connects you to leading foundation models (FMs) and services to deploy and operate agents, enabling you to quickly move from experimentation to real-world deployment. To get started, visit the Amazon Bedrock page and see the Amazon Bedrock documentation for more details.

Amazon Connect outbound campaigns now offers campaign managers the ability to configure how long voice calls should ring—between a range of 15 and 60 seconds—before marking a call as “no answer” and moving to the next contact. Each contact also records when ringing began and ended for precise reporting and traceability. When ring duration is static, businesses struggle to balance calling efficiency and customer reach. Calls that ring too briefly may miss customers who take longer to answer, while excessive ring times delay overall campaign pacing. This lack of control leads to inconsistent contact rates and reduced agent productivity. With configurable ring time, campaign managers can tune dialing behavior to their audience for each campaign, use analytics to see exactly how long each call rang, and understand where connections were missed. This visibility helps identify patterns, refine calling strategies, and continuously improve campaign effectiveness.

Amazon OpenSearch Serverless now supports backup and restore through the AWS Management Console. OpenSearch Serverless automatically backs up all collections and indexes in your account every hour and retains backups for 14 days. You can restore backups using either the API or the AWS Console. This feature is enabled by default and requires no configuration. For more information, see Working with snapshots in the Amazon OpenSearch Serverless Developer Guide. Please refer to the AWS Regional Services List for more information about Amazon OpenSearch Service availability. To learn more

AWS Identity and Access Management (IAM) announces outbound identity federation, enabling customers to securely federate their AWS identities to external services using short-lived JSON Web Tokens (JWTs). This allows customers to securely authenticate their AWS workloads with third-party cloud providers, SaaS providers, and self-hosted applications without using long-term credentials or implementing complex workarounds. Customers can now exchange their AWS IAM credentials for cryptographically signed, short-lived JSON Web Tokens (JWTs), providing a simple and secure mechanism for AWS workloads to access external services. These tokens contain rich context about the AWS workloads, enabling external services to implement fine-grained access control. Administrators can control access to token generation and enforce token properties (such as lifetime, audience and signing algorithms) using IAM policies and audit token usage using CloudTrail logs, allowing them to meet their org

AWS Channel Partners who are part of AWS Solution Provider or Distribution program can now resell AWS services using Billing Transfer. Billing Transfer enables Partners to assume financial responsibility for customer AWS Organizations while customers retain full control of their management accounts. Using Billing Transfer with AWS Partner Central channel management, Partners receive eligible program benefits applied to AWS bills delivered to their AWS Organization, while end customers view their costs at Partner-configured rates within their separate AWS Organization. Billing Transfer helps all AWS Channel Partners simplify operations by centrally managing billing and payments across many customer AWS Organizations from a single partner management account. Partners can also now use new APIs for Partner Central to manage channel program reporting and incentive qualification from th

Today, AWS announces the general availability of the Get Invoice PDF API, enabling customers to programmatically download AWS invoices via SDK calls. Customers can retrieve individual invoice PDF artifacts by invoking API calls with AWS Invoice ID as input and receives pre-signed Amazon S3 URL for immediate download of AWS invoice and supplemental documents in PDF format. For bulk invoice retrieval, customers can first call the List Invoice Summaries API to get Invoice IDs for a specific billing period, then use the Invoice IDs as input to Get Invoice API to download each Invoice PDF artifact. The Get Invoice PDF API is available in the US East (N. Virginia) Region. Customers from any commercial regions (except China Regions) can use the service. To get started with Get Invoice PDF API please visit the API Documentation.

Amazon Web Services (AWS) announces regional availability mode for NAT Gateways. With this launch, you can create a single NAT Gateway that automatically expands and contracts across availability zones (AZs) in your Virtual Private Cloud (VPC) based on your workload presence, to maintain high availability while offering simplified setup and management. A NAT Gateway enables instances in a private subnet to connect to services outside your VPC using the NAT Gateway's IP address. With this launch, you can create a NAT Gateway and set its availability to regional. You do not need a public subnet to host a regional NAT Gateway. You also do not have to create and delete NAT Gateways, and edit your route tables every time your workloads expand to new availability zones. You simply create a NAT Gateway with regional mode, choose your VPC, and it automatically expands and contracts across all availability zones based on your workload's presence, maintaining high availability. You c

Amazon Inspector can now be enabled, configured and managed across your organization using AWS Org policies. With this new capability, you can centrally configure and manage scan types—such as Amazon EC2 scanning, ECR scanning, Lambda standard and Code Scanning, and Code Security — across all the accounts in your organization, selected organizational units (OUs), or individual accounts. The new Inspector policy type within AWS Organization simplifies your service onboarding, management, and ensures consistent, organization-wide vulnerability scanning coverage. This feature helps you maintain a uniform security baseline by automating Inspector enablement through a single AWS Organization policy. To get started, designate a delegated admin within Amazon Inspector, enable the “Inspector policies” policy type in the AWS Organizations console, and create a policy that specifies the desired scan types and Regions. Once attached to your organization root or OUs, Inspector

Today, AWS Secrets Manager announces the launch of managed external secrets, a feature that offers default enabled automatic rotation for your third party Software-as-a-service (SaaS) secrets. You also get an option to choose from multiple different rotation strategies that are supported by your SaaS provider, without the overhead of rotation Lambda function creation, or management. With this launch, you can secure your SaaS secrets with AWS Secrets Manager with a pre-defined secret format, as prescribed by your SaaS provider. This launch also includes an onboarding guide, for any SaaS provider to be listed as a partner. This would allow partners to offer their customers prescriptive guidance around managing their secrets, reducing the customer overhead for managing secrets. At launch, managed external secrets feature is available for 3 listed p